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Terms of Service

Platform • Marketplace • Driver Applications • APIs • Integrations 

Effective Date - 10/7/2026

Last Updated - 10/7/2026

PUBLIC LEGAL DOCUMENT

Dispatch Intermodal LLC | dispatchintermodal.com

These Terms of Service (“Terms”) govern access to and use of the websites, software platform, marketplace, mobile and driver applications, APIs, integrations, tools, features, data, content, and related services provided by Dispatch Intermodal LLC (“Dispatch Intermodal,” “Dispatch,” “we,” “our,” or “us”) (collectively, the “Services”). By accessing or using the Services, creating an account, clicking to accept these Terms, executing an order form or other agreement that references these Terms, or otherwise using functionality made available through the Services, you agree to these Terms on behalf of yourself and, where applicable, the company or other organization you represent. If you use the Services on behalf of a company or organization, you represent and warrant that you have authority to bind that entity to these Terms. If you do not agree to these Terms, you may not access or use the Services.

1. Eligibility, Business Use, and Authority

The Services are intended primarily for business and commercial use by companies and their authorized representatives, including shippers, importers, drayage carriers, freight forwarders, logistics providers, drivers, and other commercial participants. Unless expressly offered otherwise, the Services are not intended for personal, family, household, or consumer use.

You must be at least eighteen (18) years old and legally capable of entering into binding agreements to create or independently use a business account.

You represent and warrant that:
  • information you provide to Dispatch Intermodal is accurate, current, and complete;
  • you are authorized to act for any company or organization identified in your account;
  • your access to and use of the Services complies with applicable laws, regulations, licenses, permits, authorities, contractual obligations, and company policies; and
  • you will maintain all registrations, licenses, insurance, bonds, authorities, permissions, and other qualifications required for the activities you conduct through the Services.

2. Nature and Role of the Dispatch Intermodal Platform

Dispatch Intermodal provides technology that enables independent businesses to connect, exchange information, post or search for shipment opportunities, request or provide rates, submit or accept offers, communicate, manage shipment and dispatch workflows, exchange documents, monitor containers, vehicles, drivers, and shipments, and use related logistics functionality.

Users of the Services are independent businesses or individuals acting on behalf of independent businesses. Except where Dispatch Intermodal expressly agrees otherwise in a separate written agreement, Dispatch Intermodal does not itself physically transport, handle, store, load, unload, pick up, deliver, or take possession or
custody of cargo.

Except where expressly stated in a separate written agreement, Dispatch Intermodal does not select, hire, direct, supervise, or control a carrier or driver on behalf of another user and does not control the manner in which transportation services are performed.

The display of a user, company, rate, load, shipment, carrier, driver, service provider, badge, rating, document, or other information through the Services does not constitute an endorsement, recommendation, warranty, or guarantee by Dispatch Intermodal. Each user independently determines whether and on what terms to transact with another user.

Nothing in these Terms is intended to determine, expand, waive, or alter any regulatory classification or legal status that applies to Dispatch Intermodal or another party as a matter of mandatory applicable law. If Dispatch Intermodal offers a separately regulated service in the future, additional or separate terms may apply to that
service.

3. No Responsibility for Transportation Services

Transportation, drayage, trucking, freight forwarding, shipping, warehousing, terminal, ocean transportation, rail, delivery, and other logistics services identified, booked, coordinated, monitored, or managed through the Services are performed by independent users or third parties.

Except to the extent expressly agreed by Dispatch Intermodal in a separate written agreement, Dispatch Intermodal is not a party to the underlying transportation or logistics agreement between users and does not assume responsibility for performance of the transportation services.

Carriers and other transportation providers are solely responsible for the services they agree to perform, including the acts and omissions of their drivers, employees, contractors, agents, subcontractors, and other persons acting on their behalf.

To the maximum extent permitted by applicable law, Dispatch Intermodal is not responsible or liable for:
  • cargo loss, shortage, theft, disappearance, contamination, deterioration, or damage;
  • delay, non-delivery, misdelivery, failed delivery, unauthorized delivery, or missed pickup or delivery;
  • missed terminal, warehouse, rail, port, vessel, or other appointments or cutoffs;
  • accidents, collisions, bodily injury, death, or property damage;
  • driver conduct, hours-of-service compliance, safety performance, or employment matters;
  • vehicle, chassis, container, equipment, refrigeration, mechanical, or technology failures;
  • cargo loading, unloading, blocking, bracing, securement, handling, packaging, labeling, placarding, or documentation;
  • detention, demurrage, per diem, storage, chassis, port, terminal, rail, accessorial, redelivery, street-turn, or similar charges or consequences;
  • customs, inspection, governmental, regulatory, port, terminal, rail, warehouse, or carrier delays;
  • vessel delays, rollovers, blank sailings, schedule changes, congestion, equipment shortages, or equipment availability;
  • failure by a user or third party to perform, pay, communicate, or comply with an agreement; or
  • other losses, costs, charges, claims, liabilities, or damages arising from or relating to the actual transportation, handling, storage, pickup, delivery, interchange, or movement of cargo by a user or third party.

Claims concerning transportation services, cargo, freight charges, payment for transportation, equipment, or
shipment performance must be pursued against the party responsible for the applicable service or obligation,
subject to applicable law and the agreement between those parties.

4. Transactions Between Users and Independent Due Diligence

Any transportation, logistics, or other commercial agreement entered into between users through or in connection with the Services is between those users. Dispatch Intermodal is not responsible for negotiating, performing, enforcing, guaranteeing, or resolving the users’ contractual obligations except to the extent Dispatch Intermodal expressly agrees to provide a particular service.

You transact with other users at your own commercial risk. You are responsible for conducting appropriate due diligence before entering into a transaction, including verifying, as applicable:

  • identity, business legitimacy, and authority to act;
  • transportation authority, licensing, registrations, and permits;
  • insurance coverage and applicable limits;
  • safety information, operating history, and equipment or operational capability;
  • creditworthiness and payment risk;
  • authority to offer, accept, or perform the applicable shipment; and
  • any other information material to your decision to transact.

Dispatch Intermodal may provide verification information, badges, status indicators, documents, ratings, reviews, insurance information, authority information, reports, or other information concerning users. Such information is provided for convenience and does not constitute a guarantee that a user is qualified, safe, solvent, trustworthy, insured, authorized, compliant, or suitable for a particular transaction. 

Dispatch Intermodal may conduct verification, screening, monitoring, or review activities but has no obligation to continuously investigate, monitor, audit, or supervise every user, transaction, shipment, document, or representation.

5. Carrier Responsibilities

Each carrier using the Services represents and warrants that, for every transportation service it accepts or performs, it will:
  • possess and maintain all transportation authority, registrations, permits, licenses, insurance, and other qualifications required by applicable law;
  • operate only within the scope of its authority and comply with applicable safety and transportation requirements;
  • maintain insurance appropriate and legally required for its operations and the transportation performed;
  • use qualified, properly licensed, and properly authorized drivers and suitable equipment;
  • comply with applicable transportation, hazardous-material, port, terminal, customs, employment, labor, safety, and other laws and regulations;
  • accurately represent its identity, authority, equipment, service area, capacity, insurance, and qualifications;
  • perform transportation services in accordance with its agreement with the applicable shipper, importer, freight forwarder, or other contracting party;
  • promptly communicate material delays, accidents, cargo loss or damage, service failures, or other significant shipment events to appropriate parties;
  • provide accurate shipment status and tracking information where required;
  • properly complete and provide bills of lading, proof of delivery, invoices, interchange documents, and other required documentation;
  • remain responsible for the acts and omissions of its drivers, employees, contractors, agents, and authorized representatives; and
  • not transfer, assign, re-broker, double broker, or otherwise tender a shipment to another carrier or intermediary except where expressly authorized by the contracting party and permitted by applicable law.

Dispatch Intermodal’s acceptance, verification, display, or continued availability of a carrier account does not constitute certification or a guarantee of the carrier’s authority, insurance, safety, reliability, financial condition, or compliance.

6. Shipper, Importer, Freight Forwarder, and Other User Responsibilities

Shippers, importers, freight forwarders, logistics providers, brokers, intermediaries, and other users offering, procuring, or managing shipments represent and warrant that they:
  • have the authority necessary to offer, tender, procure, accept, or manage the applicable shipment;
  • will provide accurate and materially complete shipment information;
  • will accurately disclose cargo characteristics, commodity, weight, dimensions, quantity, equipment requirements, pickup and delivery requirements, and hazardous-material status where applicable;
  • will obtain and provide any documents, instructions, authorizations, or approvals required for container use, equipment interchange, street turns, terminals, ports, rail, customs, hazardous materials, or other shipment requirements;
  • will not knowingly provide false, deceptive, fraudulent, or misleading load, rate, shipment, identity, authority, or payment information;
  • will honor valid commitments made to other users and pay amounts properly due under agreements they enter into;
  • will comply with applicable transportation, shipping, customs, hazardous-material, sanctions, export-control, insurance, and other laws;
  • will not use the Services to facilitate unauthorized brokerage, double brokering, fraudulent transportation arrangements, or other unlawful conduct.

A freight forwarder, broker, intermediary, carrier, or other regulated transportation entity is solely responsible for determining and maintaining any authority, bond, insurance, registration, license, or other legal requirement applicable to its activities.

7. Accounts, Authorized Users, and Account Security

You must provide accurate, current, and complete account information and keep it updated. Accounts and login credentials may be used only by authorized users and may not be sold, transferred, sublicensed, rented, or provided to unauthorized persons.

You are responsible for activities conducted through your account by you and your authorized users. You must maintain reasonable security over login credentials, API credentials, connected accounts, devices, and systems and promptly notify Dispatch Intermodal if you know or reasonably suspect unauthorized access or compromise.

Dispatch Intermodal may require identity, business, ownership, authority, insurance, payment, tax, sanctions, or other verification before or after providing access to any portion of the Services. We may restrict functionality or access while verification is pending or if we reasonably identify fraud, security, compliance, or marketplace integrity concerns.

8. Verification, Credentials, Ratings, and User Information

Information concerning operating authority, insurance, licenses, safety, identity, business status, ratings, reviews, or other credentials may be supplied by users, public databases, regulators, insurers, third-party providers, or other sources and may not be current, complete, or error-free.

Any verification, badge, rating, review, status, score, or similar designation displayed by Dispatch Intermodal is informational and does not replace your own due diligence. Dispatch Intermodal may change, remove, withhold, or suspend such designations when information changes or where we reasonably identify a verification, fraud, compliance, or security concern.

Where reviews or ratings are offered, users must provide them in good faith and may not manipulate, fabricate, purchase, threaten, retaliate over, or otherwise misuse ratings or reviews.

9. Marketplace, Load Board, Rates, Bids, Offers, Bookings, and Cancellations

Depending on the functionality available, users may post loads, publish or upload rates, request quotes, provide quotes, submit bids or offers, accept or decline offers, make shipment requests or bookings, and otherwise communicate potential commercial terms through the Services.

Unless expressly stated otherwise, Dispatch Intermodal does not guarantee that any load will receive an offer, any rate will be accepted, capacity or equipment will be available, a user will complete a transaction, a quoted rate will remain available, information supplied by another user will be accurate, or a shipment will be successfully picked up, transported, or delivered.

Rates displayed through the Services may be based on user-submitted information, third-party information, algorithms, historical information, market information, integrations, or other sources and may change. An “instant rate,” suggested rate, estimated rate, market rate, benchmark, or similar pricing information does not constitute a guarantee of transportation cost, capacity, availability, profitability, or final charges unless expressly identified as a binding offer by the user authorized to make that offer.

Users are responsible for reviewing all material terms before accepting a transaction. A platform record of an offer, acceptance, booking, message, or status may serve as evidence of user activity but does not make Dispatch Intermodal a party to the underlying transaction.

Cancellation rights, cancellation fees, accessorials, refunds, credits, and other consequences of canceling or modifying a user-to-user transaction are determined by the agreement between the applicable users and applicable law. A cancellation or status change in the Services does not by itself eliminate obligations already
incurred between users.

10. No Unauthorized Re-Brokering, Double Brokering, or Identity Misuse

Users may not engage in unauthorized re-brokering, double brokering, fraudulent brokerage, identity misuse, carrier impersonation, cargo-theft schemes, or other deceptive reassignment of transportation services through the Services.

A carrier may not tender, assign, transfer, or re-broker a shipment accepted as the performing carrier to another carrier, broker, intermediary, or transportation provider unless the contracting party has expressly authorized the arrangement, the arrangement complies with applicable law, and the user’s role and identity are accurately represented.

Users may not misrepresent themselves as a carrier, broker, freight forwarder, shipper, importer, agent, employee, or other transportation participant. Dispatch Intermodal may investigate suspected double brokering, fraud, identity misuse, cargo theft, payment fraud, unauthorized account access, or other suspicious activity and may restrict or suspend access while an investigation is pending.

11. Shipment Tracking, ETA, LFD, Terminal, Vessel, and Third-Party Logistics Data

The Services may display or transmit information concerning containers, shipments, drivers, vehicles, vessels, terminals, ports, rail providers, ocean carriers, pickup or delivery events, Estimated Time of Arrival (“ETA”), Estimated Time of Departure (“ETD”), Last Free Day (“LFD”), cutoffs, equipment release, equipment availability,
free time, detention, demurrage, per diem, terminal events, customs events, or other logistics information.

Such information may originate from users, ocean carriers, ports, terminals, rail providers, government systems, ELD or telematics systems, GPS providers, shipment-visibility providers, APIs, data vendors, or other third parties.

LOGISTICS DATA MAY BE DELAYED, INCOMPLETE, INACCURATE, UNAVAILABLE, OUTDATED, OR SUBJECT TO CHANGE WITHOUT NOTICE.

Dispatch Intermodal does not warrant or guarantee the accuracy, completeness, availability, sequence, or timeliness of third-party or user-provided logistics information. Users remain responsible for independently confirming critical operational information with the applicable carrier, terminal, port, rail provider, ocean carrier, governmental authority, or other authoritative source before taking action when timing or accuracy is material.

To the maximum extent permitted by law, Dispatch Intermodal will not be responsible for detention, demurrage, per diem, storage, missed cutoffs, missed appointments, rollovers, failed pickup or delivery, additional transportation charges, lost profits, or other losses resulting from reliance on inaccurate, delayed, unavailable, or incomplete logistics information.

12. Driver Applications, GPS, Location, and Safe Use

Where driver, vehicle, GPS, ELD, telematics, or location functionality is enabled, users are responsible for ensuring that they have all rights, permissions, notices, and consents required to activate, use, or share location information.

Carriers and other organizations are responsible for their relationship with drivers, employees, contractors, and agents and for compliance with applicable employment, labor, privacy, surveillance, tracking, consent, safety, and distracted-driving laws.

Location information may be delayed, interrupted, inaccurate, or unavailable due to device settings, network conditions, GPS limitations, third-party systems, user actions, equipment failure, or other circumstances.

Dispatch Intermodal does not guarantee continuous or precise tracking. Tracking information is an operational visibility tool and is not a guarantee of location, arrival, custody, delivery, safety, or performance.

Drivers must use devices and the Services safely and lawfully and must not interact with the Services while driving where doing so would be unsafe or prohibited. The Services are not emergency services and should not be relied upon for emergency communications or safety-critical decisions.

13. Documents, Electronic Records, Signatures, and Communications

The Services may allow users to create, upload, store, transmit, sign, receive, or manage bills of lading, proof of Delivery, rate confirmations, invoices, shipping documents, photographs, signatures, insurance documents, customs-related documents, messages, and other records.

Users are responsible for reviewing documents and information for accuracy and determining whether they satisfy applicable legal, contractual, tax, customs, transportation, recordkeeping, evidentiary, or other requirements. Dispatch Intermodal does not provide legal, tax, customs, insurance, accounting, safety, or transportation regulatory advice.

Templates, automated documents, calculations, alerts, suggestions, generated fields, or other materials made available through the Services are provided for convenience and do not replace professional advice or independent verification.

Electronic communications, acceptance actions, signatures, clicks, and records transmitted or created through the Services may be retained and used as evidence of transactions, instructions, approvals, acceptances, or other activity to the extent permitted by applicable law.

Dispatch Intermodal is not obligated to monitor communications between users. Users may not use messaging, email, SMS, or other communication functionality to engage in unlawful, abusive, threatening, fraudulent, deceptive, or unsolicited communications.

14. Payments Between Users

Where enabled, the Services may facilitate or support payments between users through Dispatch Intermodal and/or third-party payment processors or financial service providers. Payment functionality may require users to establish, connect, or maintain an account with a third-party provider, complete identity or business verification, and accept that provider’s terms.

The availability or technical processing of payment functionality does not by itself make Dispatch Intermodal a party to the underlying transportation or logistics agreement or responsible for the underlying service. Unless expressly stated otherwise for a specific payment product, Dispatch Intermodal does not guarantee payment by one user to another, the collectability of an invoice, the creditworthiness of a user, or the outcome of a payment dispute.

Users remain responsible for amounts owed under their transactions, accurate invoices and payment instructions, taxes applicable to their transactions, refunds or credits they agree to provide, payment disputes concerning underlying services, and compliance with payment-provider requirements.

Payment providers may impose separate terms, verification requirements, holds, reserves, limits, settlement schedules, compliance reviews, or restrictions. Dispatch Intermodal may share information with payment providers as necessary to provide payment functionality, prevent fraud, comply with law, or administer transactions.

Unless expressly identified otherwise, payment functionality is not an escrow, trust, banking, fiduciary, or payment-guarantee service. Nothing in these Terms alters any legal or regulatory status that applies as a matter of mandatory law.

15. Dispatch Intermodal Fees, Subscriptions, Renewals, and Taxes

Certain Services may be offered on a free, promotional, subscription, transaction-fee, usage-based, listing-fee, commission, enterprise, or other pricing basis. Applicable pricing, included usage, billing frequency, renewal terms, and other commercial terms may be displayed at the time of purchase, in an order form, pricing schedule, subscription page, or separate written agreement.

You agree to pay all fees you authorize in accordance with the applicable pricing terms. Fees payable to Dispatch Intermodal for use of the platform are separate from amounts payable between users for transportation or other services unless expressly stated otherwise.

If a subscription is identified as recurring or automatically renewing, it will renew in accordance with the disclosed commercial terms until canceled. Unless otherwise stated in the applicable terms, cancellation of a recurring subscription prevents future renewal but does not retroactively refund fees already earned or paid.

Except as expressly stated in applicable commercial terms or required by law, fees paid to Dispatch Intermodal are non-refundable once earned or the applicable paid service has been provided. Dispatch Intermodal may change pricing prospectively by providing notice as required by applicable law or contract.

You are responsible for taxes, duties, assessments, or similar governmental charges arising from your purchases or user-to-user transactions, except taxes imposed on Dispatch Intermodal’s net income. Where required, Dispatch Intermodal or a payment provider may collect tax information, withhold amounts, or report payments to tax authorities.

16. Payment Disputes, Chargebacks, Reversals, and Fraud

You may not initiate a fraudulent, deceptive, or abusive chargeback, reversal, payment dispute, or payment instruction. If you dispute a charge imposed by Dispatch Intermodal, you should contact us promptly so that we may investigate.

Where legally and contractually permitted, Dispatch Intermodal may suspend payment functionality, restrict transactions, delay or restrict payouts, request supporting documentation, or take other reasonable measures in response to suspected fraud, unauthorized activity, chargebacks, reversals, sanctions concerns, payment provider requirements, or legal obligations.

Nothing in this Section limits payment or consumer rights that cannot lawfully be waived.

17. Insurance-Related Functionality

The Services may provide access to insurance-related information, providers, products, quotes, certificates, verification tools, or other functionality. Insurance products, if offered, may be provided by independent licensed insurers, brokers, agents, or other authorized providers.

Unless expressly stated otherwise and legally authorized, Dispatch Intermodal is not an insurer, insurance carrier, insurance broker, or insurance agent and does not guarantee that insurance coverage exists, remains effective, applies to a particular shipment or loss, or will satisfy a claim.

Users are responsible for reviewing applicable insurance policies, exclusions, limits, deductibles, certificates, and requirements and for confirming coverage directly with the applicable insurer, broker, agent, or authorized provider.

18. Third-Party Services and Integrations

The Services may integrate with or provide access to third-party services, including payment processors, container-visibility providers, ocean carriers, terminals, rail providers, ELD or telematics providers, GPS or mapping providers, insurance providers, communications services, cloud services, analytics providers, and other
technology or data providers.

Dispatch Intermodal does not control independent third-party services and does not guarantee their availability, accuracy, security, performance, legality, compatibility, or continued integration with the Services. Third-party services may be governed by separate terms and privacy policies.

Dispatch Intermodal may modify, suspend, replace, or discontinue an integration if a third-party provider changes or discontinues its service, access, API, data, commercial terms, technical functionality, or authorization.

19. APIs and Connected Systems

API or integration access may be subject to separate documentation, credentials, rate limits, technical requirements, usage restrictions, pricing, or additional terms. You are responsible for securing API credentials and for activity conducted through systems connected using your credentials.

You may not use an API or integration to circumvent access controls, collect information you are not authorized to receive, exceed technical limits, interfere with the Services, or provide unauthorized access to Dispatch Intermodal data or functionality.

Dispatch Intermodal may change, rotate, limit, suspend, or revoke API or integration access where reasonably necessary for security, performance, compliance, technical, commercial, or product reasons.

20. User Content, Customer Data, and Aggregated Information

You retain ownership of content and data you submit to the Services, subject to the rights necessary for Dispatch Intermodal to provide and operate the Services.

You grant Dispatch Intermodal a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, display, format, adapt, and otherwise use your content and data as reasonably necessary to provide and operate the Services, facilitate functionality and transactions you request, maintain and secure the Services, troubleshoot and improve the Services, enforce these Terms, comply with law, and carry out activities permitted by the Privacy Policy and applicable agreements.

You represent and warrant that you have all rights, permissions, notices, and consents necessary to provide information and content to Dispatch Intermodal and authorize its processing as contemplated by these Terms and the Privacy Policy.

Subject to applicable law, Dispatch Intermodal may create and use aggregated, anonymized, or deidentified information for analytics, benchmarking, market and freight insights, security, product development, reporting, research, business intelligence, and other lawful business purposes as described in the Privacy Policy.

21. Confidential and Marketplace Information

You may receive nonpublic business, shipment, pricing, contact, operational, technical, security, or other information through the Services. You may use such information only for legitimate business purposes connected with the Services and the applicable transaction and must use reasonable care to protect it against unauthorized use or disclosure.

You may not use nonpublic marketplace information, rates, contact information, shipment information, credentials, documents, or other data obtained through the Services to build or enrich an unauthorized competing database, load board, marketplace, directory, pricing product, analytics product, or other commercial product.

Confidentiality obligations do not apply to information that you can demonstrate was lawfully known without restriction, becomes public through no breach of obligation, is independently developed without use of confidential information, or is lawfully received from a third party without confidentiality restriction. Disclosure
required by law is permitted to the extent legally required, subject to any legally permitted notice and protective measures.

22. Dispatch Intermodal Intellectual Property and Feedback

Dispatch Intermodal and its licensors retain all right, title, and interest in and to the Services and related software, technology, designs, interfaces, databases, compilations, algorithms, workflows, documentation, trademarks, logos, content, and intellectual property, excluding user-owned content.

Subject to these Terms, Dispatch Intermodal grants you a limited, revocable, non-exclusive, non-transferable, non sublicensable right to access and use the Services for your legitimate internal business purposes. No ownership rights are transferred to you.

If you provide suggestions, ideas, recommendations, bug reports, feature requests, or other feedback concerning the Services, Dispatch Intermodal may use and commercialize that feedback without restriction or compensation to you.

If you believe content available through the Services infringes your intellectual-property rights, you may contact us with sufficient information to identify the material and the rights claimed. Dispatch Intermodal may remove or restrict content where appropriate but does not adjudicate private ownership disputes.

23. Acceptable Use and Prohibited Conduct

You may not, directly or indirectly:
  • violate applicable law, these Terms, or another person’s rights;
  • engage in fraud, cargo theft, identity theft, payment fraud, double brokering, unauthorized re-brokering, or deceptive conduct;
  • post fictitious loads, fake rates, false capacity, fraudulent offers, or information primarily intended to harvest pricing, customer, carrier, or contact data;
  • impersonate another person or company or misrepresent your role in a transaction;
  • provide false, materially incomplete, or misleading account, authority, insurance, shipment, rate, payment, or business information;
  • use another person’s credentials or permit unauthorized persons to use yours;
  • scrape, crawl, harvest, extract, download, copy, index, aggregate, or systematically collect data from the Services without Dispatch Intermodal’s prior written authorization;
  • use bots, spiders, crawlers, browser extensions, automated scripts, AI agents, or similar technologies to access or extract information except through an authorized API or with our written permission;
  • use content or data from the Services to train, fine-tune, validate, benchmark, or develop a machine-learning or artificial-intelligence model without our prior written authorization;
  • circumvent rate limits, authentication, access controls, technical restrictions, security measures, or fees expressly applicable to your use of the Services;
  • reverse engineer, decompile, disassemble, decode, or attempt to discover source code, algorithms, or nonpublic technical methods except where applicable law expressly prohibits such restriction;
  • reproduce, resell, sublicense, distribute, commercialize, or provide unauthorized access to the Services or data obtained from them;
  • use information obtained through the Services to spam, harass, threaten, discriminate against, or unlawfully solicit users;
  • upload malware, malicious code, ransomware, or other harmful material;
  • interfere with the integrity, availability, performance, or security of the Services or conduct unauthorized security testing;
  • infringe intellectual-property, privacy, confidentiality, publicity, contractual, or other rights;
  • use the Services to offer, procure, or transport unlawful cargo or facilitate an unlawful transaction; or
  • assist another person in doing any of the foregoing.

24. Fraud, Security, and Marketplace Integrity

Dispatch Intermodal may take reasonable action to protect users, the Services, and marketplace integrity when we identify or reasonably suspect fraud, misuse, abuse, security threats, identity misuse, cargo theft, double brokering, payment fraud, sanctions issues, unlawful activity, or violations of these Terms.

Actions may include requesting information or documentation; conducting or obtaining verification; removing or restricting loads, rates, or content; limiting marketplace visibility; restricting account features; suspending or terminating accounts; delaying or restricting transactions where legally permitted; preserving records; notifying affected users; cooperating with insurers, payment providers, law enforcement, regulators, or other appropriate parties; and pursuing available legal remedies.

Dispatch Intermodal is not obligated to detect, investigate, prevent, warn about, or successfully resolve every fraudulent, deceptive, unsafe, or unlawful activity.

25. Privacy

Our collection, use, disclosure, retention, and processing of Personal Information is described in the Dispatch Intermodal Privacy Policy. By using the Services, you acknowledge that you have reviewed the Privacy Policy.

Where you provide Personal Information relating to another person, you are responsible for having any authority, notice, or consent required by applicable law.

26. Service Availability, Changes, and Beta Features

Dispatch Intermodal may modify, update, enhance, restrict, suspend, replace, or discontinue all or part of the Services, features, integrations, data sources, interfaces, or functionality.

Unless expressly agreed in a separate written service-level agreement, Dispatch Intermodal does not guarantee any particular uptime, availability, response time, processing time, data-delivery time, functionality, or uninterrupted operation.

Maintenance, security events, Internet failures, telecommunications failures, third-party outages, API changes, cyber incidents, force majeure events, user equipment, and other circumstances may affect availability.

Features identified as beta, preview, pilot, experimental, early access, or similar may be incomplete, may change or be discontinued, and are provided for evaluation or limited use without any commitment that they will become generally available.

27. No Professional Advice

Information, data, forms, templates, calculations, notices, alerts, recommendations, market information, or other materials available through the Services are provided for operational convenience and informational purposes.
Dispatch Intermodal does not provide legal, tax, accounting, customs, insurance, safety, investment, credit, or transportation-regulatory advice.

You are responsible for obtaining advice from qualified professionals and independently verifying information where appropriate to your business, shipment, legal obligations, or risk.

28. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES, PLATFORM, MARKETPLACE, DATA, CONTENT, RATES, TRACKING INFORMATION, INTEGRATIONS, DOCUMENTS, AND OTHER MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

DISPATCH INTERMODAL DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, SECURITY, AND RESULTS.

DISPATCH INTERMODAL DOES NOT WARRANT OR GUARANTEE:
  • the identity, authority, insurance, safety, solvency, performance, reliability, or legal compliance of any user;
  • the accuracy or completeness of user-submitted or third-party information;
  • the accuracy of rates, estimates, ETA, ETD, LFD, free time, tracking, terminal, vessel, rail, port, equipment, or other logistics data;
  • that a load will be accepted, capacity will be available, or a transaction will be completed;
  • that transportation will be performed safely, timely, lawfully, or without loss or damage;
  • that a user will pay amounts owed or satisfy a claim;
  • that the Services will be uninterrupted, error-free, secure, or free from harmful components; or
  • that any particular operational or commercial result will be achieved.

YOUR USE OF AND RELIANCE ON THE SERVICES AND INFORMATION AVAILABLE THROUGH THEM IS AT YOUR OWN COMMERCIAL RISK, SUBJECT TO RIGHTS THAT CANNOT LAWFULLY BE DISCLAIMED.

29. Disputes Between Users; Release

Dispatch Intermodal is not responsible for resolving disputes between users concerning transportation, cargo loss or damage, rates, payment, accessorial charges, detention, demurrage, equipment, service quality, cancellation, documents, insurance, authority, or other matters arising from their transaction.

Dispatch Intermodal may, but is not obligated to, provide communication tools, records, documentation, reporting mechanisms, or voluntary assistance relating to a dispute. Any assistance does not make Dispatch Intermodal a party to the transaction and does not create a duty to investigate, adjudicate, mediate, enforce, insure, reimburse, or pay a claim.

Users agree to pursue claims arising from another user’s conduct directly against the responsible user or other responsible third party.

To the maximum extent permitted by applicable law, you release Dispatch Intermodal and its affiliates, and their respective members, managers, officers, directors, employees, agents, contractors, and representatives, from claims, demands, liabilities, and damages, whether known or unknown, arising solely from disputes between you and another user or third party, except to the extent directly caused by Dispatch Intermodal’s own conduct for which liability cannot lawfully be excluded or limited.

30. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DISPATCH INTERMODAL AND ITS AFFILIATES, MEMBERS, MANAGERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL,
EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS, OPPORTUNITY, GOODWILL, USE, OR DATA, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WITHOUT LIMITING THE FOREGOING, TO THE MAXIMUM EXTENT PERMITTED BY LAW, DISPATCH INTERMODAL WILL NOT BE LIABLE FOR LOSSES ARISING FROM:
  • transportation or logistics services performed by users or third parties;
  • cargo loss, damage, theft, shortage, delay, non-delivery, or misdelivery;
  • accidents, personal injury, death, or property damage;
  • detention, demurrage, per diem, storage, chassis, accessorial, port, terminal, rail, street-turn, or similar charges;
  • missed appointments, cutoffs, free-time deadlines, sailings, equipment releases, pickup windows, or delivery windows;
  • inaccurate, delayed, incomplete, or unavailable third-party or user data;
  • acts or omissions of users or third parties;
  • payment defaults, chargebacks, reversals, or user-to-user payment disputes;
  • unauthorized access, fraud, identity misuse, double brokering, cargo theft, or other misconduct by a user or third party, except to the extent caused by Dispatch Intermodal’s own conduct for which liability cannot lawfully be limited; or
  • third-party services, integrations, systems, providers, or data sources.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DISPATCH INTERMODAL’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNT OF FEES ACTUALLY PAID BY YOU DIRECTLY TO DISPATCH INTERMODAL FOR THE SERVICES DURING THE TWELVE
(12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IF YOU HAVE NOT PAID DISPATCH INTERMODAL ANY FEES FOR THE SERVICES DURING THAT PERIOD, DISPATCH INTERMODAL’S TOTAL AGGREGATE LIABILITY WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100).

THE LIMITATIONS IN THIS SECTION APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Nothing in these Terms excludes or limits liability to the extent such liability cannot lawfully be excluded or limited.

31. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Dispatch Intermodal, its affiliates, and their respective members, managers, officers, directors, employees, agents, contractors, licensors, and service providers from and against claims, actions, proceedings, liabilities, damages, judgments, settlements, fines, penalties, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to:
  • your access to or use of the Services;
  • your business, transportation, logistics, or other services;
  • cargo you offer, tender, procure, arrange in your own regulated capacity, handle, store, or transport;
  • your acts or omissions or those of your employees, drivers, contractors, agents, or representatives;
  • bodily injury, death, property damage, cargo loss, cargo damage, theft, delay, or transportation claims relating to services you perform or procure;
  • your transaction or dispute with another user;
  • your failure to pay another user or other amounts properly due;
  • your breach of these Terms or another applicable agreement;
  • your violation of applicable law or regulation;
  • your violation of transportation authority, insurance, licensing, safety, customs, sanctions, export-control, privacy, employment, tax, or other legal requirements;
  • unauthorized re-brokering, double brokering, fraud, misrepresentation, identity misuse, or unlawful conduct;
  • information, documents, content, rates, loads, offers, or other materials you provide through the Services;
  • your infringement or violation of another person’s intellectual-property, privacy, confidentiality, contractual, publicity, or other rights; or
  • taxes, duties, assessments, fines, penalties, or governmental charges arising from your transactions or business.

Dispatch Intermodal may assume control of the defense of a claim subject to indemnification, and you agree to reasonably cooperate. You may not settle a claim in a manner that admits liability by Dispatch Intermodal, imposes obligations on Dispatch Intermodal, restricts Dispatch Intermodal’s rights, or requires non-monetary
relief from Dispatch Intermodal without our prior written consent.

32. Suspension, Restriction, and Termination

Dispatch Intermodal may suspend, restrict, or terminate access to all or part of the Services where we reasonably determine that:
  • you violated these Terms or another applicable agreement;
  • information you provided is false, misleading, fraudulent, or materially incomplete;
  • required authority, insurance, licensing, verification, tax, or payment information is missing, expired, invalid, or questionable;
  • your account presents a fraud, security, legal, sanctions, payment, safety, or marketplace-integrity risk;
  • your conduct may harm Dispatch Intermodal, another user, or a third party;
  • suspension or restriction is requested by a payment provider, insurer, regulator, court, law-enforcement agency, or other authorized party;
  • continued access may expose Dispatch Intermodal or others to material legal, financial, security, or operational risk; or
  • suspension or termination is otherwise permitted under an applicable agreement or law.

Where appropriate and permitted by law, suspension or termination may occur without prior notice. Termination
does not eliminate obligations or liabilities incurred before termination.

Provisions that by their nature should survive termination, including provisions concerning payments, intellectual property, confidentiality, data rights, user disputes, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law, will survive.

33. Compliance With Laws, Sanctions, and Trade Restrictions

You are solely responsible for complying with laws applicable to your business and use of the Services, including transportation, safety, customs, hazardous-material, import/export, sanctions, anti-corruption, privacy, employment, tax, consumer, and other applicable requirements.

You may not use the Services in violation of applicable trade sanctions, embargoes, export controls, or restrictions administered by the United States or other applicable governmental authorities. You represent that you are not prohibited from using the Services under applicable sanctions or trade-control laws and will not use the Services to facilitate a prohibited transaction or shipment.

34. Force Majeure

Dispatch Intermodal will not be liable for delay, interruption, failure, or inability to perform caused by circumstances beyond its reasonable control, including natural disasters, severe weather, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, labor disputes, government actions, port or terminal closures,
transportation disruptions, utility failures, Internet or telecommunications outages, cyberattacks, third-party service failures, cloud-provider failures, API failures, data-provider interruptions, or similar events beyond Dispatch Intermodal’s reasonable control.

35. Changes to the Services and These Terms

Dispatch Intermodal may update these Terms from time to time to reflect changes in the Services, business practices, security requirements, legal requirements, or other operational needs. We will post the updated Terms and revise the “Last Updated” date.

Where required by applicable law or contract, we will provide additional notice of material changes. Your continued use of the Services after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

36. Governing Law

These Terms and any dispute arising out of or relating to these Terms or the Services will be governed by the laws of the State of Florida, without regard to conflict-of-laws principles, except to the extent superseded by applicable federal law or another law that cannot lawfully be waived.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

37. Informal Dispute Resolution With Dispatch Intermodal

Before initiating arbitration or litigation against Dispatch Intermodal, the claimant must provide written notice describing the dispute, relevant facts, the relief requested, and contact information sufficient to permit a response. Notice may be sent to the email address listed in Contact Us with the subject line “Legal Dispute Notice.”

The parties will attempt in good faith to resolve the dispute informally for at least thirty (30) days after receipt of the notice before commencing formal proceedings, unless immediate injunctive or other emergency relief is reasonably necessary or applicable law does not permit this requirement.

38. Binding Individual Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Except for (a) an individual claim eligible to be brought in small claims court, (b) a claim seeking temporary, preliminary, or injunctive relief concerning intellectual property, confidential information, unauthorized access, misuse of the Services, fraud, or security, and (c) a matter that applicable law does not permit to be arbitrated, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, your account, your relationship with Dispatch Intermodal, billing, payments, marketing, communications, or any transaction or interaction with Dispatch Intermodal will be resolved by final and binding arbitration on an individual basis rather than in court.

The Federal Arbitration Act will govern the interpretation and enforcement of this arbitration agreement. Arbitration will be administered by the American Arbitration Association (“AAA”) under its applicable Commercial Arbitration Rules and procedures, unless the parties agree otherwise or applicable law requires different procedures.

The arbitration will be heard by one neutral arbitrator. The arbitrator will have authority to determine issues concerning the interpretation, applicability, enforceability, formation, and scope of this arbitration agreement, except that a court of competent jurisdiction will determine any dispute concerning the enforceability of the class, collective, mass, consolidated, or representative-action waiver in Section 39.

Arbitration may be conducted remotely by video, telephone, or written submissions where permitted by the applicable rules. If an in-person hearing is required, it will take place in Florida at a location determined under the applicable arbitration rules unless the parties agree otherwise.

The arbitrator may award any individual remedy available under applicable law that has not been validly limited by these Terms. Judgment on the arbitration award may be entered in any court having jurisdiction. Arbitration fees and costs will be allocated under the applicable AAA rules, and each party will bear its own attorneys’ fees except where applicable law, these Terms, or the arbitrator’s award provides otherwise.

This arbitration agreement survives suspension, termination, cancellation, expiration, or closure of an account or relationship with Dispatch Intermodal.

39. Class, Collective, Mass, Consolidated, and Representative Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND DISPATCH INTERMODAL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLAIMANT, CLASS MEMBER, OR REPRESENTATIVE IN ANY PURPORTED CLASS, COLLECTIVE, MASS, CONSOLIDATED, PRIVATE
ATTORNEY-GENERAL, OR OTHER REPRESENTATIVE ACTION OR PROCEEDING.

Unless both parties expressly agree otherwise in writing, an arbitrator may not consolidate the claims of more than one person or entity and may not preside over any class, collective, mass, consolidated, or representative proceeding.

If applicable law prohibits enforcement of this waiver for a particular claim, remedy, or proceeding, that claim,remedy, or proceeding will proceed only to the extent required by law, and the remainder of this Section and the arbitration agreement will continue to apply to the fullest extent permitted by law.

40. Jury Trial Waiver and Court Venue

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO A TRIAL BY JURY FOR A DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES.

If a dispute is permitted or required to proceed in court rather than arbitration, the parties consent to the exclusive jurisdiction and venue of a state or federal court of competent jurisdiction located in Florida, except where applicable law requires otherwise. An eligible individual small-claims action may be brought in a court having
jurisdiction over that claim.

41. Independent Parties; No Employment, Partnership, or General Agency

Dispatch Intermodal and each user are independent parties. Nothing in these Terms or use of the Services creates a partnership, joint venture, employment relationship, franchise, fiduciary relationship, or general agency relationship between Dispatch Intermodal and any user.

A carrier, driver, shipper, importer, freight forwarder, broker, or other user is not an employee, contractor, subcontractor, partner, joint venturer, or general agent of Dispatch Intermodal solely because that person or company uses the Services. No user has authority to bind Dispatch Intermodal or make representations,
warranties, commitments, or obligations on behalf of Dispatch Intermodal.

42. Assignment

You may not assign or transfer these Terms, your account, or your rights to use the Services without Dispatch Intermodal’s prior written consent. Dispatch Intermodal may assign these Terms in connection with a merger, acquisition, reorganization, financing, sale of assets, change of control, corporate restructuring, or transfer of the Services or related business, or to an affiliate or successor.

43. Severability; No Waiver; Survival

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent legally permissible and the remaining provisions will remain in effect, subject to any specific severability rule stated in the arbitration provisions.

Failure by Dispatch Intermodal to enforce any provision of these Terms does not waive our right to enforce that provision or any other provision later. Any waiver by Dispatch Intermodal must be in writing to be effective.

Any provision that by its nature should survive expiration or termination will survive, including obligations concerning accrued payments, data and intellectual property, confidentiality, user disputes, disclaimers, liability limitations, indemnification, dispute resolution, and governing law.

44. Entire Agreement; Order of Precedence; No Third-Party Beneficiaries

These Terms, the Privacy Policy, applicable order forms, pricing terms, product-specific terms, and any other agreement expressly incorporated by reference constitute the agreement governing your use of the Services.

If Dispatch Intermodal and you enter into a separately signed written agreement that expressly conflicts with these Terms, the separately signed agreement will control to the extent of that conflict unless it states otherwise. Terms imposed unilaterally in a user’s purchase order, invoice, bill of lading, email, shipping instruction, portal, or otherdocument do not modify Dispatch Intermodal’s obligations under these Terms unless expressly accepted in writing by an authorized representative of Dispatch Intermodal. 

Unless expressly stated otherwise, these Terms do not create third-party beneficiary rights.

45. Electronic Communications, Notices, and Acceptance

You consent to receive agreements, notices, disclosures, transaction information, and other communications electronically where permitted by law. Electronic acceptance, signatures, clicks, account activity, and other electronic records may have the same legal effect as paper records and handwritten signatures to the extent permitted by applicable law.

You are responsible for maintaining current contact information associated with your account. Dispatch Intermodal may provide notices through the Services, to the email address associated with your account, on our website, or by another method reasonably designed to provide notice.

Formal legal notices to Dispatch Intermodal under these Terms may be sent to company@dispatchintermodal.com unless a separate written agreement specifies another notice address.

46. Interpretation and English-Language Version

Headings are for convenience only and do not limit the meaning of these Terms. Words such as “including” mean “including without limitation” unless the context requires otherwise.

If these Terms are translated into another language, the English-language version will control to the extent permitted by applicable law in the event of a conflict or inconsistency.

47. Contact Us

Questions regarding these Terms may be directed to:
Dispatch Intermodal LLC
Website: https://dispatchintermodal.com
Email: sales@dispatchintermodal.com
Tel: +1 609-529-1474 or +1 609-212-0017