3. Information We Collect
A. Account and Contact Information
We may collect information such as:
- first and last name;
- business email address;
- telephone or mobile number;
- mailing or business address;
- company or organization name;
- job title or professional role;
- username and login credentials;
- authentication and account-security information;
- communication preferences; and
- account and profile settings.
B. Business, Licensing, and Verification Information
Depending on your role and the Services you use, we may collect information relating to your company, authority,
qualifications, or eligibility to use certain platform functionality, including:
- legal business name and business address;
- tax or business identification information;
- DOT, MC, SCAC, or similar transportation identifiers;
- freight forwarder, NVOCC, OTI, FMC, or similar authority information;
- insurance information and certificates;
- carrier, equipment, terminal, port, or service-area information;
- licenses, registrations, certifications, and related documentation;
- company representatives and authorized users; and
- information used to verify identity, authority, fraud risk, or business legitimacy.
Where verification requires documents relating to an individual, those documents may contain Personal
Information.
C. Shipment, Container, and Logistics Information
We may collect information necessary to provide logistics and shipment-management functionality, including:
- shipment and load information;
- origin, destination, pickup, delivery, terminal, port, rail, warehouse, or facility information;
- container numbers;
- booking numbers;
- bills of lading and shipment references;
- carrier and equipment information;
- cargo and commodity information;
- weight, dimensions, equipment type, quantities, and related shipment characteristics;
- hazardous-material information where applicable;
- pickup, delivery, cutoff, Last Free Day, Estimated Time of Arrival, Estimated Time of Departure, and other
operational dates; - detention, demurrage, per diem, chassis, accessorial, or similar operational information;
- shipment status and milestone information;
- vessel, ocean carrier, terminal, port, and rail information;
- instructions, notes, references, and shipment history; and
- other information associated with arranging, managing, monitoring, or completing a shipment.
Shipment information may include Personal Information relating to drivers, contacts, consignees, shippers,
carriers, facility personnel, or other individuals involved in a transaction.
D. Marketplace, Rate, and Transaction Information
When you use marketplace, rating, bidding, or load-management functionality, we may collect:
- posted loads;
- carrier rates;
- instant rates;
- quotes and quote requests;
- bids and offers;
- accepted, declined, expired, or canceled offers;
- accessorial charges;
- bookings and shipment requests;
- rate sheets and rate uploads;
- marketplace searches and activity;
- transaction history;
- counterparties associated with a transaction; and
- related communications, status updates, and records.
Certain information that you post or submit through marketplace functionality may be visible to other authorized
users of the Services.
E. Documents, Files, Photos, and Other Content
We may collect information and content uploaded, generated, transmitted, or stored through the Services, including bills of lading, proof of delivery, invoices, rate confirmations, booking documents, insurance certificates, shipping and customs-related documents, cargo or container photographs, delivery photographs, signatures, spreadsheets and bulk-upload files, attachments, documents created through the platform, and other files or content you choose to provide.
F. Communications
We may collect communications made through or concerning the Services, including platform messages and chats, communications between platform participants, customer-support requests, emails, SMS or text messages, notifications, feedback and survey responses, sales and demo communications, and telephone or online meeting communications.
Where permitted by applicable law, telephone, video, sales, or support interactions may be recorded or transcribed for quality, training, security, documentation, or support purposes. Where required, we will provide notice or obtain consent.
G. Driver, Vehicle, Location, and Tracking Information
When location-based or shipment-tracking features are enabled or used, we may collect or receive approximate or precise location information from mobile devices, a Dispatch Intermodal driver application, drivers or carriers, GPS functionality, ELD or telematics systems, vehicle-tracking providers, third-party tracking providers, shipment visibility providers, or other connected devices or integrations.
This may include current or historical driver or vehicle location, timestamps, movement or stop information, shipment status, arrival or departure information, and other tracking events. Precise location may constitute sensitive Personal Information under certain laws.
We use location information primarily to provide shipment visibility, dispatch and tracking functionality, verify shipment events, facilitate communications among authorized shipment participants, improve operational workflows, prevent fraud or misuse, and provide other requested logistics functionality. Where required by law or the applicable device platform, location information will be collected subject to applicable permissions or
consent.
H. Camera, Photos, and Device Permissions
Certain mobile or platform features may allow or require access to your device camera, photo library, files, notifications, or location services. For example, drivers may use a device camera to upload proof of delivery, cargo photographs, container photographs, shipment documents, or other operational information. We access these device capabilities only as necessary to provide the relevant functionality and subject to applicable device permissions.
I. Payment and Billing Information
If you purchase subscriptions, pay platform fees, receive or make payments, or use payment-related functionality, we may collect or receive billing name and address, invoice information, transaction amount and date, payment status, payment method type, transaction or payment identifiers, account or payment-provider identifiers, refunds, disputes, chargebacks, and other information necessary to administer billing or payment functionality.
Depending on the payment method, payment flow, and functionality used, payment information, including payment card information, bank account information, or other financial information, may be collected or processed by Dispatch Intermodal and/or by third-party payment processors or financial service providers.
Where third-party payment processors are used, certain payment credentials may be submitted directly to those providers, and Dispatch Intermodal may receive only limited, masked, tokenized, or transaction-related information.
If payment functionality between users is offered through the Services, payment and transaction information may also be processed as necessary to facilitate, authorize, document, reconcile, support, or otherwise administer those transactions.
J. API and Integration Information
When you connect another service, application, TMS, ELD, telematics provider, tracking provider, payment provider, insurance provider, or other system to Dispatch Intermodal, we may receive and transmit information according to the permissions and functionality of that integration. This may include account identifiers, authorization tokens, integration settings, shipment and container information, tracking information, carrier information, payment or transaction information, documents, and other information necessary to provide the integration.
K. Information Collected Automatically
When you visit our website or use the Services, we and our service providers may automatically collect certain information, including IP address, browser type and version, device type, operating system, device or online identifiers, language and time-zone information, approximate geographic location derived from IP address,
referring and exit pages, pages and features viewed, buttons or links clicked, date and time of access, session duration, login activity, search activity, application and system logs, error, crash, and diagnostic information, network or Internet service information, and other usage and performance information.
L. Information We Receive From Other Sources
We may receive information from your employer, company, or account administrator; other users of the Dispatch Intermodal platform; shippers, carriers, freight forwarders, drivers, or other transaction participants; ocean carriers; ports, terminals, rail providers, warehouses, and logistics facilities; container and shipment-visibility providers; ELD, telematics, GPS, mapping, and tracking providers; insurance providers; payment processors and financial service providers; business-verification and fraud-prevention services; publicly available databases and governmental or regulatory sources; data and technology providers; analytics providers; marketing or CRM providers; and customer-authorized APIs and integrations.
We may combine information received from these sources with information we collect directly or automatically.
